Bank of America - iPad Banking App Reviews

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Wasted a couple of hours trying to download App. "This item no longer available" is the message with iOS 10.1.1 ... tech support was not able to help at all...sigh

Wasted a couple of hours trying to download App. "This item no longer available" is the message with iOS 10.1.1 ... tech support was not able to help at all...sigh

Lagging behind..

The app is solid but lacking in features compared to the iPhone version. Devs should consider making the iPhone version universal, it would make things so much easier longer term.

Newest update is horrible

BOFA gives us Erica, the personal virtual financial assistant. Can't get rid of the annoying icon that fades in and out and is perfectly placed to be in your way. They REALLY want us to use this feature. It's really inconvenient to have to move the icon out of the way, every time I open the app, just to check transactions. Wish Erica could help me delete Erica. The rest of the app is fine.


Missing ShopSafe Two factor authentication has unnecessary clicks and additional friction that can easily be removed.

Hello Mike

Thanks for your response. As fate would have it, the notification for an alert was gone. But now I’ll know what to do if it returns 😄🙂


All of a sudden transfers between BOA accounts does not work anymore.

Over 2 years later, no iPad Pro support

The iPad Pro was first released in later 2015. In the nearly 3 years since, Bank of America has never updated their app to support the larger screen, resulting in a mangled, blown out UI. you’re better off just using the website

Working Again

I was a big fan of this app, but recently more and more features are broken. Touch ID log in, after working for years, no longer works. The alert system is broken (when I try to turn particular alerts on in the app, it claims I have notifications turned off for the app in my iPad settings, when in fact I have them turned on. ETA: I fixed the major problems listed above by uninstalling the app and then reinstalling it. I'm leaving the text of the review in case anyone else experiences similar problems.


I put this on my iPad. I called for assistance when it didn’t work. Was told it was my password. Two hours later still won’t log my account onto iPad. Asks for private information each attempt. Bank of a, doesn’t help with bad app!

Completely different from the iPhone app

It’s almost as if the iPhone and iPad versions were for 2 different banks. Button images are different, layout is entirely different. Very confusing switching between the two. Also, the iPad app is missing the Zelle transfer functionality. Seems like a big miss.

Best Bank App

I have been using this app for years and it keeps getting better. I do 95% of all of my banking through the app. I deposit checks, review accounts, pay bills, transfer funds, and send money to people using other banks. If developers could only figure out a way to give me cash, I would never have to go to physical location.

App issues

Why is Touch ID not working? I stopped using the app because of this. Thought there would be an update by now, but there isn’t. Also, I’d like to be able to access my reminders through the app. Because I can only see e-bills, I can’t use this app for more than checking my balances and purchases. Well, that’s if I’m not bothered with Touch ID malfunctioning.


This app for iPad makes everything so difficult to use. I use their regular site on my desk top and is easy to use. When I first went with the mobile app it was so much better than what it is now. The pages don’t even look anything like the online site. I removed the iPad app and when I want to go to Bank of America’s online site I bring it up on google and sign in. Just because it is a mobile app why can’t they use the same layout as online?

Memo line please

Great app but really needs a memo line for CC entries and for Checking transactions as well as transfers... when you do taxes a year later, it would REALLY simplify knowing what was purchased

iPad’s Same Old Design...Disappointing

I really wish that they would update this iPad version to look and feel like the iPhone’s feature rich layout. Seems like the layout hasn’t been updated since its release. There’s just so much the phone’s version has that the iPad’s version doesn’t have; like dashboard, FICO score, customizations and much more... Seems like the iPad’s app design is falling to be an after thought that no one from the BoA’s App support wants to actually keep up with, in comparison to the iPhone’s fast improvement. Still looks like the original release. That being said, it functionality is just as solid as it has ever been. Most of what you want can be done through it.

Needs work!

I love that I can use my iPad for almost everything these days, but I cannot reconcile my checkbook with this app. Just ability to put a check mark beside the transactions would be great! More important, it drives me crazy that I can’t use my fingerprint on this new iPad. I went back to old iPad and removed the Touch feature and even deleted the BOA app, but this will not allow Touch ID because of the other device. I even worked with your IT people to no avail.

Needs Field to Reconcile

Both the iPhone and iPad apps need to add the Reconcile button functionality that is available in the web version. It’s a pain to have to log in via the web every time I want to reconcile the accounts and check the button for a “cleared” transaction.

Love this bank and app but......

I have never had too many issues with this app. But recently in the past 5 or 6 months, when i log in at times to “transfer money” from one account to another, both B of A, the drop down box disappears. It won’t let me do transfer or send money. I then have to delete the app and re-download it. Then it works properly. Problem is I have 5 accounts that I then have to reset all of the alerts I have placed on my accounts. This is a serious problem. I called customer service and was told to check if I have automatic updates checked, which I do. Rep also told me they are aware of this problem and are trying to resolve it. But had no timeframe. Please resolve this. Thanks!

Not dependable

Sometimes it works. Needs to be a lot more reliable. Please!

Ok But Could Be Better

The application works ok, but does not work with split screen. Could use that feature when updating my budget.

Ralph Massey

Bank of America Officers are GREAT help.Please cont. the great help !


Is great for all common banking transactions. Need to be able to pay mortgage with this app to make it completely AWESOME!

Kinda like it..

There some things I don't like about this app, it crashes often when am paying my last bill on bill pay. Also when you log in to see the account on the credit card they list only you debt, the should list your credit limit available.

Touch ID login doesn’t work on iPad

Touch ID login doesn’t work on iPad. A working login authentication is critical. A broken one does not elicit confidence.

Doesnt allow VPN use

I’ve read the developer/bank excuses as for why, but I frankly don’t care. I’m taking steps to secure my identity, especially when every month or so a company/bank is hacked, and customer info. stolen. I shouldn’t have to change settings when I want to check my balance. This is your app, YOU make it work. Ive taken what steps I can, and the BoA app negates that. I will say that the Chase banking app and website work FLAWLESSLY with VPN on. One of the reasons why I have a credit card with them instead.

Usable but Ugly

Does what it's supposed to do. But without the nice UI improvements given to the iPhone version. Could really use an overhaul.

App Needs to Hold User Settings

The app does what I need it to do. I prefer List View instead of the default Tile View. The app does not retain my preferred view setting so it is another step I have to do every time I log in.

Reducing from 2 stars to one

I recently wrote a 2 star review because of: 1. how late their end of year summary statement was ( late march vs early feb for all others) & how they handled pending charges. This made producing my tax returns a last minute rush (Apr 11 filing) and has delayed my getting a substantial (needed) refund. 2. How one couldn’t pay pending charges until they went through even if they had occurred in the month of closing, leaving one with an outstanding balance in the next month. 3. Now I recall another problem I continued to have. Whereas my other CC companies credit my account the date I authorize a payment, BofA doesn’t until it actually receives the money. Nor does it indicate that the payment is pending collection. Yesterday, prior to monthly closing, I authorized payment of my remaining outstanding balance. Today my account still shows that amount outstanding. On other occasions I have mistakenly paid it a second time. As previously mentioned, I have decided to stop using my BofA card and have started using another.

App shut down!

While trying to set up travel notices, the app shuts down when trying to enter contact information. The "save" button did not highlight after entering the travel dates and destination information was entered.

Saves me a trip to the bank

Wish that when transferring money to pay my monthly credit card bill, there were an option to pay exactly the last statement balance, rather than just current balance, without having to manually enter the amount. Citibank has had this for ages, wake up BoA. Minus a star because there is no app support, following the links just signs you in to account online, there is no way to contact BoA or the developer of their app to report a problem or make a suggestion.


App crashes every time when I try to put in a travel notice. It’s been that way for at least a month. Please fix. Otherwise app is fine.

Unable to Detect Check Endorsement

I have been using this app and never had any issues until now. The app is unable to detect endorsements, on checks, that are not in the “normal” endorsement area. It would be nice if the app could detect signatures in multiple areas.


Keep getting notices thru app but can not read them or get rid of them. Keep telling me to setup app in settings. I do the required setting and still can not read them or get rid of them. When I call up alerts for push notifications I can not turn them on. Device Settings are turned on for these.

Decent, a few problems

I’ve only had a few minor problems with Touch ID on my iPad and getting into my account. My biggest problem that has run a lot of confusion and issues as of late leaving me in a big problem is the fact that there are messages and account information I found that only go to Online Banking and have no notification or even an inkling to visit there to open such messages on the mobile app to visit online banking to open them. I have used the mobile site almost daily to check balance, have notifications set up, yet these very important claim messages for a issue I had never showed up in emails, or in the app and I was misinformed about it being there. Please fix this in all your apps! At least have it show that we need to visit the online site to open these messages!

Can’t shut off “Erica” virtual assistant or get back screen from that floating button

Bank of America is trying to promote use of a virtual (voice) assistant like Siri, Alexa, et alia, they’ve named “Erica” and forced it to the fore with a “floating button” with their logo in the bottom right corner of the application screen. It is currently impossible to turn off the button or disable the assistant if you don’t want it. I recommend not using Bank of America’s IOS mobile applications until this serious user/customer experience deficiency is fixed by provision in the next version of the app for exactly what I’ve asked for: a way to shut Erica off permanently. Do your banking with them in your Web browser (plus you can filter ads in Safari with a content blocker) whether on iPhone, iPad, or your Mac. Or in person at their branches - you can tell the teller that you prefer them to the virtual teller that BofA is clearly trying to build to replace them.

Due date incorrect

When notified by an alert that new credit card billing has been posted the app shows a payment due date of the previous months invoice due date!


Unfortunately this app is no better than my phone app. For instance, when I look at Bill Pay I like to see the history and a complete list of my Bill pay clients. In general, it is very limited in scope ... the online PC application is much more complete. I hoped to replace my laptop with this iPad Pro ... this is only one of the uses where it’s compromised.

Nicely laid out, crashes constantly

Hard to use and app that doesn’t actually let you do things. Tried to set up travel notice, and it crashed in the middle every time. IPhone app built out much better, was able to complete transactions and the notice.

Not safe to use

Do not use this app!!! B of A will not allow you sign in through a VPN. I was told this was against their security protocols. In what universe does this make any semblance of logical sense?? So if I am in a coffee shop on an unsecured WiFi network, I have to sign in with NO security. Perhaps the IT VP should be replaced with a 12 year old girl that certainly knows more about internet security than that VP does. Total incompetent behavior.

How to fix TouchID

If you're having TouchID login issues, eg, using TouchID and nothing happens. Try this. It fixed it for me. 1. Login using your password (obviously it's the only way to login if TouchID doesn't work). 2. Once you're logged into your BofA account, disable TouchID in settings. 3. After TouchID is disabled, log out of your account. 4. Close and reopen the app. 5. Login using your password again but also put a check in the box next to your password to setup TouchID. Then tap login. 6. Go through the TouchID setup process. 7. TouchID should work now. I suggest resetting TouchID after every app update.

Memo on billpay using IPad & Iphone

Why don't you add the option of writing a memo when using iPhone or iPad to pay with billpay ??? I can't pay without that option , none can.


I haven’t had any issues with this app but today discovered I can’t make transfers using the iPad app. This is what I tried to make it work. I deleted the app. I downloaded it again and the transfer pop up worked on first try but when I closed the app and tried again it was a no go. I am using an iPad. It’s sporadic however when it doesn’t work what I have to do is kill sort of speak then open the app back up and the transfer option that pops up from the bottom will work. Also this just started happening with the last update until then I thought for my use the app was perfect no problems at all.

No access AT ALL

I have absolutely no access to my bank account at all! Password changes work fine, but nothing else. This needs immediate attention and fixing immediately!

Car Shopping?! No thanks!

This update adds "one-stop car shopping"? Who the heck wants to car shop in their banking app? This seems to me antithetical to an secure app for your banking transactions. Would you like to upgrade to the CAR SALES version of (what used to be) your banking app? Is CAR SALES a "service you need" (as the developer suggests) in your banking app? Would you like to have other NON-BANK STUFF marketed to you thru (what was) your banking app? NO THANKS!!!!

Bank/Investment App

I’ve been with ML for 7 years, my family for 80 years. The banking app with the Edge self-directed investment platform are great. The new technical app for charting is a great addition and the educational material available is super.

Good app

Good app, could be easier to use like the iPhone app though.

1st issue since origin

I’ve been using the app since it first was developed and it has continued to improve over the years. I’ve found it to be a real time saver for most of my banking issues. Last night I encountered my first problem. I try to enter a travel notification and I almost finish (with duration, and destinations) then when it comes to Notification Preferences, the App crashes. I am using iOS 11.2.6 and BoA Mobile Banking version 7.7.0.... Still a valuable app, just a little tarnish now....

Unable to setup alerts

I am unable to get the alerts to setup even after setting push notifications on ipad

The best

I am very satisfied with this app and with Bank Of America in general. The app it’s easy tu manage and you can do everything without going out of your home. Thanks Bank of America. You are the best.

Can I get landscape view on the iPad?

I like the app, but haven’t found how to turn it from portrait view to horizontal on my iPad. Can that be done?

not a good working app still

I still can’t access the website nor the app which is very frustrating. The developer got back with me on things to do to fix it, but it still continues to be trash.

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