Bank of America - iPad Banking App Reviews

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Wasted a couple of hours trying to download App. "This item no longer available" is the message with iOS 10.1.1 ... tech support was not able to help at all...sigh

Wasted a couple of hours trying to download App. "This item no longer available" is the message with iOS 10.1.1 ... tech support was not able to help at all...sigh

Touch ID issues, no chat support

Been using the app for some time. Touch ID suddenly stopped working, and could not set it up again even after reinstalling the app twice. Works fine on my iPhone though. Customer support only by calling.

Unable to type letters into payee a/c information for online banking

Amazingly this app will not longer allow you to type letters in online banking for payee account information; only numbers are accepted. Normally I’d give this app 5 stars, but this glitch renders the app mostly useless.


This feature sounds and looks great, but I am unable to get it set up completely, on my iPad. I can see the ad for it and read some of the reviews, but I cannot navigate to the page where it says I have successfully set it up. When I try to start over from the beginning and look for Erica or “contact us” she is not there!

Where’s the dashboard?

Love the dashboard on iPhone app, where’s the dashboard on iPad?

Bill Pay Change

I use this app all the time. ( and the website also). I liked the prior version that showed all upcoming reminders for the month. I know you can select when you see them or get notified but I liked the “ look ahead” feature on the old version. In my mind I know a bill is coming up, but unless I remember how many days notice I put in, I’m left always hoping that it is coming. Much nicer when I’m looking in the site to just see the look ahead and know that when the reminder date arrives, I’ll get the notice. Thanks for Considering this change.

Don’t this app work

0 out of 1 nothing not even one star...

iPhone app is 10x better

Feels like they haven’t updated the iPad app in a while as it’s lacking a lot of features that the iPhone version supports.

iPad 2

Touch ID isn’t working on my new iPad. I have to manually enter my password every time. I don’t have this problem with the iPhone 8!

Problem with notifications

4th review 7-3-18 Still no answer and still not working correctly... 3rd review: Sent 7-26-18 I did everything Mike said to do and it still isn’t working. The notifications are turned on, the banner is set, the do not disturb is off but the icon still shows 4 notifications but when I log on it tells me that the notifications are turned off. Original review: I’ve used this app for several years and have never had a problem until recently. The app Icon shows I have notifications but when I log on to see them it tells me that my notifications are turned off and to go to settings. My notifications are on. I have even contacted Bank of America and they verify that my notifications are on. I don’t have any problem with my Android phone. I can see my notifications just fine so it has to be something with Apple. 2nd review : Sent 7-24-18 Mike replied to my dilemma and I followed all his instructions... I went to Settings>notification>bank of America app and my notifications were turned on. Then I went to settings>notifications>and my banners were on. Finally I went to settings>do not disturb and it was already turned off. My Bank of America app still shows I have notifications but when I log onto Bank of America it still tells me that my notifications are turned off and i cannot view them. Like I said before I can see them on the Bank of America app on my Samsung android phone but not on my Apple iPad. Any other suggestions?


Missing ShopSafe for years. Also, multi-factor authentication has unnecessary clicks and additional friction that can easily be removed. #Fail

App will not load

The app just keeps spinning and spinning. Eventually pops up a failure message and asks me to retry later. I have uninstalled and reinstalled the app several times. I have performed several “hard reboots” (ie: holding home and power to hard reset.) BOA app will not load. iPad Pro 15, iOS 11.1, BOA app v7.7.12


I see someone else has had problems transferring money as I have twice now. I have deleted app and now downloading again. I called customer service and she said to try this. I hope this will be fixed in the near future, otherwise I’ve had no real issues with this app. I use it daily.

Touch ID

Does not work. When I touch it There is no response and have to manually enter password

Bill pay no good

Looked around for 5 minutes and could not figure out how to do bill pay.

What the what??

I have been using this app for a while. I never really liked it. But now it opens in some sort of big screen mode and can only be viewed vertically. No horizontal view. Therefore you are not able to view complete individual transactions left to right - no scroll over. There is no way to access other needs such as transfers, open a new account, or anything else, including sign out.

I want to order checks but I find no way to do so on line!

I. I want to order Checks on line but there seems to be no way!

Had to call support twice

This app is ridiculous. I had to call support twice to try to retrieve my sign in info since I couldn’t update my phone numbers (one on file that wasn’t even a number I’ve ever had). The first call allowed me to change my phone number and email address (after answering a million security questions)but then the app STILL didn’t allow me to retrieve my info. I called support AGAIN and they told me it would take 24 HOURS to be registered! That’s unacceptable. They gave me an authorization code to bypass the phone number section and the app kept crashing every time I tried to enter it. I switched over to my phone and was able to change my user ID and passcode there, so I went back to the app on my iPad to try to sign in. NO SUCH LUCK! It informed me I needed an authorization code AGAIN and when I entered the code, it had expired since codes only last 10 minutes. I’m frustrated and angry that I can’t access my info.

Billpay drafts

The bank has changed the way they deduct billpay amounts from available balances. Th amounts are not deducted until the bank check clears (as it should). Problem is, there is no tracking of the amounts of these drafts unless you track them yourself outside of the app (back to the checkbook). Just plain stupid.

Touch ID is not working anymore

No longer working properly with this version. Please fix. On my iPhone, Touch ID no longer work properly. UPDATE 7/5/18: A quick response from the developer (Mike) helped to resolve this issue! Uninstalling/Reinstalling the app resolved the issue. Rating now upgraded to 4 stars! (Thanks, Mike!) I understand that the development team is working on upgrading the iPad app similar to the functionality of the current iPhone app. That will certainly boost my rating to 5 stars!

Quit working

Just keeps spinning like it is trying to start up I removed app and downloaded again. Did not help

App shut down!

While trying to set up travel notices, the app shuts down when trying to enter contact information. The "save" button did not highlight after entering the travel dates and destination information was entered. Thanks for the fix!

Works fine now that we can disable Erica

The app is fine. However, I don't like the way the app closes with one final advertisement. Makes it appear like you didn't quite close the app. Psych! Faked you out.

I like iPhone version!

It’s convenient and most importantly SECURE! The iPad version does not show credit card due dates or balances?? Not good.


All of a sudden transfers between BOA accounts does not work anymore. Update: worked for couple days on iPad. Now not working again.

Won’t let me sign in

The iPad app no longer accepts my long my user name. It caps out at around 12 characters and will not allow for additional characters to be typed in. Used to work fine, must be a new glitch.

iPad app outdated interface

BofA needs to update the iPad app to match the same latest and greatest technology features and look/feel that are on the iPhone app. Getting to the same tasks and account information are not symmetrical; in other words: making it longer and more challenging to find what you're looking for. Please please update the iPad interface!

Billpay Account numbers

This app will not let you set up bill pay for a payee that assigns you an account number that includes a non-numeric character. Very annoying. Please fix this, BoA!

Transfers Stopped Working

I have been using this App for some time with good success, however recently the “Transfer” tool does not operate, will function on IPhone 6 just fine, but no IPAD. Please get it fixed.

Lagging behind..

The app is solid but lacking in features compared to the iPhone version. Devs should consider making the iPhone version universal, it would make things so much easier longer term.

Hello Mike

Thanks for your response. As fate would have it, the notification for an alert was gone. But now I’ll know what to do if it returns 😄🙂

Over 2 years later, no iPad Pro support

The iPad Pro was first released in later 2015. In the nearly 3 years since, Bank of America has never updated their app to support the larger screen, resulting in a mangled, blown out UI. you’re better off just using the website

Working Again

I was a big fan of this app, but recently more and more features are broken. Touch ID log in, after working for years, no longer works. The alert system is broken (when I try to turn particular alerts on in the app, it claims I have notifications turned off for the app in my iPad settings, when in fact I have them turned on. ETA: I fixed the major problems listed above by uninstalling the app and then reinstalling it. I'm leaving the text of the review in case anyone else experiences similar problems.


I put this on my iPad. I called for assistance when it didn’t work. Was told it was my password. Two hours later still won’t log my account onto iPad. Asks for private information each attempt. Bank of a, doesn’t help with bad app!

Completely different from the iPhone app

It’s almost as if the iPhone and iPad versions were for 2 different banks. Button images are different, layout is entirely different. Very confusing switching between the two. Also, the iPad app is missing the Zelle transfer functionality. Seems like a big miss.

Best Bank App

I have been using this app for years and it keeps getting better. I do 95% of all of my banking through the app. I deposit checks, review accounts, pay bills, transfer funds, and send money to people using other banks. If developers could only figure out a way to give me cash, I would never have to go to physical location.

App issues

Why is Touch ID not working? I stopped using the app because of this. Thought there would be an update by now, but there isn’t. Also, I’d like to be able to access my reminders through the app. Because I can only see e-bills, I can’t use this app for more than checking my balances and purchases. Well, that’s if I’m not bothered with Touch ID malfunctioning.


This app for iPad makes everything so difficult to use. I use their regular site on my desk top and is easy to use. When I first went with the mobile app it was so much better than what it is now. The pages don’t even look anything like the online site. I removed the iPad app and when I want to go to Bank of America’s online site I bring it up on google and sign in. Just because it is a mobile app why can’t they use the same layout as online?

Memo line please

Great app but really needs a memo line for CC entries and for Checking transactions as well as transfers... when you do taxes a year later, it would REALLY simplify knowing what was purchased

iPad’s Same Old Design...Disappointing

I really wish that they would update this iPad version to look and feel like the iPhone’s feature rich layout. Seems like the layout hasn’t been updated since its release. There’s just so much the phone’s version has that the iPad’s version doesn’t have; like dashboard, FICO score, customizations and much more... Seems like the iPad’s app design is falling to be an after thought that no one from the BoA’s App support wants to actually keep up with, in comparison to the iPhone’s fast improvement. Still looks like the original release. That being said, it functionality is just as solid as it has ever been. Most of what you want can be done through it.

Needs work!

I love that I can use my iPad for almost everything these days, but I cannot reconcile my checkbook with this app. Just ability to put a check mark beside the transactions would be great! More important, it drives me crazy that I can’t use my fingerprint on this new iPad. I went back to old iPad and removed the Touch feature and even deleted the BOA app, but this will not allow Touch ID because of the other device. I even worked with your IT people to no avail.

Needs Field to Reconcile

Both the iPhone and iPad apps need to add the Reconcile button functionality that is available in the web version. It’s a pain to have to log in via the web every time I want to reconcile the accounts and check the button for a “cleared” transaction.

Love this bank and app but......

I have never had too many issues with this app. But recently in the past 5 or 6 months, when i log in at times to “transfer money” from one account to another, both B of A, the drop down box disappears. It won’t let me do transfer or send money. I then have to delete the app and re-download it. Then it works properly. Problem is I have 5 accounts that I then have to reset all of the alerts I have placed on my accounts. This is a serious problem. I called customer service and was told to check if I have automatic updates checked, which I do. Rep also told me they are aware of this problem and are trying to resolve it. But had no timeframe. Please resolve this. Thanks!

Not dependable

Sometimes it works. Needs to be a lot more reliable. Please!

Ok But Could Be Better

The application works ok, but does not work with split screen. Could use that feature when updating my budget.

Ralph Massey

Bank of America Officers are GREAT help.Please cont. the great help !


Is great for all common banking transactions. Need to be able to pay mortgage with this app to make it completely AWESOME!

Kinda like it..

There some things I don't like about this app, it crashes often when am paying my last bill on bill pay. Also when you log in to see the account on the credit card they list only you debt, the should list your credit limit available.

Touch ID login doesn’t work on iPad

Touch ID login doesn’t work on iPad. A working login authentication is critical. A broken one does not elicit confidence.

Doesnt allow VPN use

I’ve read the developer/bank excuses as for why, but I frankly don’t care. I’m taking steps to secure my identity, especially when every month or so a company/bank is hacked, and customer info. stolen. I shouldn’t have to change settings when I want to check my balance. This is your app, YOU make it work. Ive taken what steps I can, and the BoA app negates that. I will say that the Chase banking app and website work FLAWLESSLY with VPN on. One of the reasons why I have a credit card with them instead.

Usable but Ugly

Does what it's supposed to do. But without the nice UI improvements given to the iPhone version. Could really use an overhaul.

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